Terms and Conditions

I. Introduction

Machu Picchu Peru Tours is firmly committed to respecting and complying with all applicable legal and regulatory provisions. Likewise, we understand that personal data, being an integral part of individuals’ privacy and fundamental to our activities, must be treated in a way that not only ensures compliance with the law but also fosters an environment of trust and security regarding their handling.

II. Objective

This Policy aims to inform the public of our commitment to protecting personal data, as well as the guidelines under which we process such data in the course of our business activities, the purposes for which we do so, and the procedures that allow data subjects to exercise their rights under the Personal Data Protection Regulations.

III. Scope

This Policy applies to all personal data processing activities carried out by Machu Picchu Peru Tours. It also applies to any individuals or companies to whom Machu Picchu Peru Tours entrusts the processing of personal data for which it is responsible.

IV. Definitions

Personal Data Protection Law: Law No. 29733 and its amendments.
Regulation of the Personal Data Protection Law: Supreme Decree No. 003-2013-JUS and its amendments.
Personal Data Bank: An organized set of personal data, automated or not, regardless of the medium (physical, magnetic, digital, optical, etc.), created and managed for specific purposes.
Sensitive Data: Personal data that include biometric data that can identify the data subject, racial or ethnic origin, income, political, religious, philosophical, or moral beliefs, union membership, or information related to health or sexual life.
Data Processor: Any natural or legal person or public entity that, alone or jointly, processes personal data on behalf of the data controller.
Personal Data Protection Regulations: Refers to the Law, its Regulation, and any amendments or complementary rules.
Data Subject: The natural person to whom the personal data refers.
Data Controller: The natural or legal person or public entity that determines the purpose, content, and processing of personal data and the security measures to be applied.
Transfer of Personal Data: Any transmission, provision, or disclosure of personal data, nationally or internationally, to another person, company, or entity other than the data subject.
Processing of Personal Data: Any operation or technical procedure, automated or not, that allows the collection, registration, organization, storage, use, modification, extraction, consultation, blocking, deletion, communication, or any other form of data handling.
ARCO Rights: The rights every natural person has over their personal data (Access, Rectification, Cancellation, and Opposition).
Request to Exercise ARCO Rights: The request made by a data subject to access, correct, update, include, cancel, or oppose the use of their personal information.
Consent of the Data Subject: Any free, specific, informed, and unequivocal declaration or action through which the data subject agrees to the processing of their personal data.
Communication Channels: Physical mail, email, text messages (SMS/MMS), digital media such as Facebook or WhatsApp, or any other contact method provided by the data subject.

V. Guiding Principles

Machu Picchu Peru Tours is committed to upholding the principles established by the Personal Data Protection Regulations:

  • Legality: Data processing shall be done lawfully; fraudulent, unfair, or illegal data collection is prohibited.
  • Consent: Data processing requires the data subject’s consent unless exempted by law. Consent must be free, prior, express, unequivocal, and informed.
  • Purpose: Data must be collected for a specific, explicit, and lawful purpose and not used for purposes other than those for which it was collected.
  • Proportionality: Data processing must be appropriate, relevant, and not excessive in relation to its purpose.
  • Quality: Data must be truthful, accurate, updated, necessary, and relevant.
  • Security: Appropriate legal, technical, and organizational measures must be taken to ensure data security.
  • Availability of Remedies: Data subjects must have administrative or judicial means to assert their rights.
  • Adequate Protection Level: International data transfers shall only occur where adequate protection levels are guaranteed.

VI. Purpose of Personal Data Processing

Machu Picchu Peru Tours processes personal data from employees, clients, suppliers, and other stakeholders, in accordance with the consent granted by each, except where the law provides exemptions.

General purposes include:

  • Fulfilling contractual or pre-contractual obligations.
  • Communicating business information about products and services.
  • Updating or suspending data when inaccuracies or errors are detected.
  • Ensuring appropriate data storage and lawful use.
  • Complying with legal obligations as an employer.
  • Performing security monitoring (video surveillance, biometric registration, etc.).
  • Conducting due diligence and risk management.
  • Transferring data to third parties (domestic or foreign) when necessary for service fulfillment, ensuring adequate protection levels.
  • Performing post-sale or customer service activities through available communication channels.
  • Keeping clients informed about order processing and delivery status.

All additional data uses require express authorization from the data subject, unless otherwise permitted by law.

VII. Consent

Machu Picchu Peru Tours requires the free, prior, express, and informed consent of the data subject for any data processing, except as permitted under Article 18 of the Personal Data Protection Law.
Data from publicly accessible sources may be processed without consent, provided it is used for the purposes for which it was made public.

VIII. Data Subject Rights

Under the law, data subjects are entitled to the following rights:

  • Right of Access and Information
  • Right of Rectification, Updating, and Inclusion
  • Right of Cancellation or Deletion
  • Right to Prevent Disclosure
  • Right of Opposition
  • Right of Revocation
  • Right to Objective Processing
  • Right to Protection (Habeas Data)
  • Right to Compensation

Procedure to Exercise Rights:
Requests may be submitted via email to info@machupicchuperutours.com, including full name, ID number, and a copy of the ID. Representatives must provide a notarized power of attorney and identification.

IX. Data Retention Period

Data will be stored only for as long as necessary to fulfill the authorized purposes, without prejudice to the data subject’s right to request deletion or restriction at any time.

X. Data Security

Machu Picchu Peru Tours applies appropriate legal, technical, and organizational measures to ensure data security, preventing alteration, loss, unauthorized access, or misuse. Data processing is conducted only on secure systems that comply with applicable regulations.

XI. Cookies

Machu Picchu Peru Tours uses cookies and similar technologies to personalize your experience and show relevant online advertising. Cookies can be disabled through your browser settings, but some technical cookies are essential for proper website operation.

For inquiries, contact: info@machupicchuperutours.com

XII. Modifications

Any changes or updates to this Policy will be published on our official website under the Privacy Policy section.

Reservation Policies

Terms and Conditions for Booking

Travel services in Peru may differ from those in your home country. We recommend reading the following carefully:
We operate in regions where standards of accommodation, transport, and services may vary. However, we always strive to provide the best service possible. Traveling in Peru requires flexibility, patience, an open mind, a sense of humor, and understanding that changes may occur without prior notice due to circumstances beyond our control.
By booking any of our tours, you agree to accept these necessary adjustments.

Terms and Conditions

Thank you for choosing MACHU PICCHU PERU TOURS – Travel Agency & Tour Operator. Please read the following travel terms and conditions that govern our work. Once we receive your request and deposit, a contract is established under these conditions.

Reservations and Confirmations

Machu Picchu Peru Tours requires the following information to confirm your reservation (kept strictly confidential):

  • Full name (as it appears on passport)
  • Passport number
  • Occupation
  • Dietary restrictions
  • Medical restrictions or allergies
  • Address, email, phone number, and emergency contact

You will receive a form to fill in with this information.

Payments and Deposits

Once your reservation is made, we will send a confirmation guaranteeing service delivery.
A 50% deposit of the total program price is required upon confirmation (non-refundable if canceled). The remaining 50% must be paid one day before your tour begins.
Payments should be made via PayPal to info@machupicchuperutours.com.
Bank transfer fees are not covered by Machu Picchu Peru Tours.

Cancellations

Machu Picchu Peru Tours reserves the right to cancel any trip if:

  • The client fails to pay the remaining balance 15 days before arrival.
  • Unforeseen events occur (strikes, protests, flight cancellations, weather issues, hotel overbooking, etc.).

We will offer alternative solutions when possible, but additional costs are the client’s responsibility.
If you cancel, written notice is required. The deposit is non-refundable.
Date changes may incur additional fees for rescheduling train tickets, entrance fees, or accommodations.

Included Services

All services listed in the selected program are fully provided.
If accommodation is included, breakfast will be provided according to hotel standards.
Hotel rates do not include the 18% VAT applicable to Peruvian residents. To be exempt, show your original passport and immigration card at check-in.

Not Included

  • Airport taxes (domestic or international)
  • Airfare (domestic or international)
  • Excess baggage fees
  • Unscheduled visits or activities
  • Tips (optional)
  • Travel insurance
  • Extra expenses beyond our control

Travel Insurance and Risks

Some excursions require good physical and mental condition. Please read each program carefully, as certain risks (injuries, accidents, paralysis, or death) may be involved.
By joining our tours, you acknowledge and accept these inherent risks and release Machu Picchu Peru Tours from related liability.

Our guides are trained in first aid and equipped accordingly, but they are not medical professionals. In case of evacuation, all costs (transportation, lodging, hospital fees, etc.) are the responsibility of the traveler.

We strongly recommend purchasing comprehensive travel insurance that covers accidents, medical emergencies, lost luggage, itinerary changes, and missed connections.

Responsibilities

Machu Picchu Peru Tours operates tours directly and also contracts services from trusted local operators, hotels, restaurants, airlines, and other providers.
While we carefully select our partners, we do not have direct control over them and cannot be held liable for third-party issues (e.g., luggage loss, delays, etc.).
However, we will assist our clients in resolving such issues when possible.

Payment for any reservation implies full acceptance of these terms and conditions.

Sincerely,
Julio César Chacón Carreño
General Manager & Owner
MACHU PICCHU PERU TOURS Group