Complaints Book

Provider details

RUC 20564521508

Legal name MACHUPICCHU PERU TOURS TRAVEL AGENCY E.I.R.L.

Trade name MACHU PICCHU PERU TOURS

Legal notice: Filing a complaint does not prevent resorting to other dispute resolution methods, nor is it a prerequisite for filing a claim with INDECOPI (National Institute for the Defense of Competition and Protection of Intellectual Property).

1 Complainant's Details

Full name *

ID / Foreign Resident Card *

Phone *

Email address *

Address

Country

2 Product or Service Identification

Type *

Service Contracted service

Product Purchased product

Claimed amount

Description of the product or service

3 Complaint or Grievance Details

Action type *

Complaint Dissatisfaction with the product or service, requires a mandatory response

Grievance Dissatisfaction with customer service, no direct financial impact

Complaint or grievance details * (minimum 20 — maximum 2,000 characters)

Request or claim * (maximum 1,000 characters)

By submitting this form you confirm that the information is accurate and agree that Machu Picchu Peru Tours processes your data solely to manage your complaint in accordance with Law No. 29571 and its Regulation D.S. No. 011-2011-PCM.

Secure Data

Your information is confidential and protected in accordance with the regulations.

Immediate Confirmation

You will receive an email with your complaint code upon completing the form.

30-Day Response Time

We respond within the maximum deadline established by Peruvian regulations.